At CHAKSHOO, every product is carefully inspected, verified, and securely packed before dispatch. We are committed to ensuring that each order reaches our customers in excellent condition and meets our quality standards.

Eligible for Return, Replacement, or Exchange

You may be eligible for a return, replacement, or exchange in the following situations:

  • Product received damaged during transit.
  • Wrong product delivered.
  • Manufacturing defect (where applicable).
  • Missing item(s) in the package.
  • Printing errors or manufacturing mistakes.

All requests are subject to verification and approval by our support team.

Not Eligible for Return or Refund

The following items and situations are not eligible for return, refund, or replacement:

  • Change of mind after purchase.
  • Customized, personalized, made-to-order, or special-order products.
  • Books and printed publications.
  • Consumable products.
  • Used, washed, altered, or customer-damaged products.
  • Spiritual, ritual, or religious items once opened or used.
  • Products with broken or removed seals.
  • Minor variations in color, finish, dimensions, texture, weight, or natural materials that do not affect functionality or intended use.

Reporting an Issue

  • Any issue must be reported within 72 hours of delivery.
  • A clear and uninterrupted unboxing video is mandatory for all damage, missing-item, or wrong-product claims.
  • Clear photographs may also be required for verification.
  • Claims submitted after 72 hours of delivery may not be accepted.

Exchange Policy

  • Eligible products may be exchanged subject to stock availability.
  • Exchange requests are reviewed on a case-by-case basis to ensure a fair resolution.
  • Multiple exchanges are permitted; however, customers are responsible for all shipping, handling, and logistics charges associated with each exchange request.
  • For preference-based exchanges (such as selecting a different size, color, or variant), return shipping and re-shipping charges must be borne by the customer.

Refund Policy

  • Refunds will only be processed after the claim has been reviewed and approved.
  • Approved refunds will be issued to the original payment method used during purchase.
  • Processing timelines may vary depending on the payment provider and banking system.
  • Shipping, handling, and convenience charges are non-refundable unless the error occurred on our part.

Return Conditions

To qualify for a return, replacement, or exchange:

  • The product must be unused and in its original condition.
  • All original packaging, labels, tags, invoices, and accessories must be retained and returned.
  • Original packaging is mandatory for claim approval.
  • Failure to provide the original packaging may result in rejection of the request.

Delivery Policy

  • Orders are processed only after successful payment confirmation.
  • Delivery timelines may vary depending on product availability, destination, and courier service coverage.
  • Tracking information will be shared once the order has been dispatched.
  • Delays caused by natural calamities, strikes, public holidays, festivals, transportation disruptions, government restrictions, or courier-related issues are beyond our direct control and shall not be considered grounds for cancellation, refund, or compensation.

Final Decision

CHAKSHOO reserves the right to review and verify all claims before approving any return, replacement, exchange, or refund request. The final decision regarding claim eligibility shall rest with CHAKSHOO based on the information and evidence provided.